All of our products come with a one-year limited warranty. Please contact us if you have any further questions.
Website: https://airchoice.afterservice.vip
Email: airchoice@afterservice.vip

We offer a 30-day return and exchange policy for all of our products. Please refer to our Return and Exchange Policy page for more information.

Once we receive your order, we will process it on the same day and send it out on the second day from Monday to Friday.

Don't hesitate to get in touch with the customer service team to cancel the order or change the information at any time before shipping. After shipping, you cannot change the order information or cancel the order, but you can choose to reject the package.

You can get the manual in the following ways:
1. Open the Help Center page of the official website, scroll down to the Manual&Download section, and click the picture to download the manual you want.
Link: https://airchoiceappliances.com/pages/untitled-may-15-18-17-53
2. Send an email to Airchoice customer service to ask for the manual.
Email: airchoice@afterservice.vip

The Air Choice portable air conditioner is designed to be compatible with both hanging and sliding windows that range from 36" to 50" in height/length.

A portable air conditioner is a standalone unit that can be easily moved from room to room and is designed to cool a single space or room.

Installing a portable air conditioner is usually very easy. Arichhoice’s mobile air conditioners come with a window installation kit, you don’t need to buy anything extra. Just follow the instructions in your model-specific owner's manual.

You can also refer to the installation video: https://airchoiceappliances.com/pages/untitled-apr-21-15-37-14

You should clean your portable air conditioner at least once every two weeks during regular use. Be sure to follow the cleaning instructions in the user manual for your model.

The right size portable air conditioner for your room depends on the size of the room, the level of insulation, and other factors. You can refer to the cooling area corresponding to different BTUs to choose a suitable mode

• 10000 BTU / Up to 450 square feet
• 12000 BTU / Up to 550 square feet
• 14000 BTU / Up to 700 square feet

Yes, this portable air conditioner comes with a drain hose for continuous drainage.

Hot air from the room or outside is pulled into the portable air conditioner through the filter or the intake hose (dual hose system) to cool off the compressor and condenser coil. The cool air pushes from the air vent to the room, and the compressed hot air expels the exhaust hose.

An evaporative air cooler works by drawing hot and dry air through a wet filter or pad. As the air passes through the wet pad, it absorbs moisture and cools down. The cool and moist air is then blown out into the room, providing a refreshing and comfortable environment.

No, you are not able to open the cooling system when the water tank is empty. If the water tank is empty, the icon is shining and the buzzer hints about 10 seconds, the pump switch is cut off automatically.

Yes, evaporative air coolers are generally more energy-efficient than traditional air conditioning units. They use less electricity and only require water to operate, which can save on energy bills. Plus, they don't use refrigerants that can harm the environment.

Evaporative air coolers are usually quieter than air conditioners because they do not have a compressor and the decibels are between whisper and talk levels, so there is absolutely no need to worry about sleeping being affected.

Yes. Air Choice 3-in-1 evaporative air cooler functions as a fan, air cooler, and humidifier.The humidifying function adds moisture to relieve dry air symptoms like itchy eyes or dry skin in air-conditioned rooms.

Yes. It's the perfect choice for indoor and outdoor use.